One octogenarian approached me a few weeks back asking if he could haul Air Deccan to the Court for offloading him and squarely blaming him for not showing up at the gate for boarding. He had infact checked in first and as no announcement was made, he went to the counter to enquire about the status of the flight when he was told that the flight had taken off and the staff in all magnanimity told him that his luggage had indeed been removed from the aircraft before it took off. He was terribly upset.
I was reminded of the flight that we ( my parents, children, niece and nephew) had taken from Hyderabad to Bangalore by Air Deccan. We were informed over telephone that the flight was on time and so we reached the airport in time. But on arrival at the airport, we were informed that there was a 15 minute delay. After half an hour we were told that there was a further one and a half hour delay. The children were all very restless. This announcement of delay continued till the flight took off a full seven hours behind schedule. But our agony was far from over. The water we had bought at the airport was over. I asked the airhostess for water for the children which I was ready to buy. But the air hostess did not get us the water we asked for till the flight landed in Bangalore. I decided then and there that I will not travel by Air Deccan again. The train journey would have been much more comfortable had we opted for it.
The mascot of Air Deccan, the Common Man, though very appealing leaves a lot to be desired in terms of punctuality, safety, in flight treatment of passengers etc. The instances of the airline offloading passengers is very high.
Yes, the dream of the common man to fly has been fructified with the low budget airlines operating in almost all sectors.
I did a little bit of searching on the internet to back my case and found this.
So, the question is, do the low budget airlines actually deliver to people what they promise?
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